Shipping Policy
At Abominable Supply, we aim to get your gear where it needs to go quickly and reliably — whether it’s a single item shipped to your door or a wholesale order fulfilled for your shop. This policy outlines what you can expect when it comes to shipping with us.
1. Shipping Locations
- Retail Customers (DTC): We currently ship consumer orders within the United States. If you are located outside the U.S. and would like to place an order, please contact us at team@abominablesupply.com — we’ll do our best to accommodate your request.
- Wholesale & Dealer Partners (B2B): We actively serve retailers across the United States and Canada. We are also open to fulfilling wholesale and dealer orders across all of North America, including Mexico and the Caribbean, on a case-by-case basis. Please reach out to us directly to discuss international B2B shipments.
2. Processing Times
- In-Stock Consumer Orders: Most items ship within 2–4 business days of purchase.
- Drop-Ship Products: Processing times may vary depending on the brand and product. Estimated shipping windows will be noted on product pages whenever possible.
- Wholesale / Bulk Orders: Processing times for wholesale shipments vary depending on order volume, inventory availability, and freight arrangements. Timelines will be confirmed with you during the order process.
Please note that processing may take longer during peak seasons (e.g. fall/winter launches, holidays).
3. Shipping Rates
- Retail Orders: Shipping costs are calculated at checkout based on your location and order size. From time to time, we may offer free shipping promotions — these will always be clearly noted on our Site.
- Wholesale Orders: Shipping rates for wholesale or bulk orders will be quoted separately. Depending on order size, shipments may be fulfilled via parcel carriers, palletized freight, or LTL (less-than-truckload) services.
4. Tracking Your Order
- Retail Orders: Once your order ships, you’ll receive a confirmation email with tracking information. If you don’t see it in your inbox, please check your spam folder or contact us for assistance.
- Wholesale Orders: Tracking or freight confirmation details will be provided once your order leaves our facility or our fulfillment partner’s warehouse.
5. Delays and Issues
We do our best to meet all estimated delivery windows, but once your package is with the carrier, certain factors (e.g. weather, customs inspections, carrier delays) may be outside of our control.
- Retail Customers: If your package is significantly delayed or appears lost, contact us at team@abominablesupply.com and we’ll investigate with the carrier.
- Wholesale Partners: For freight shipments, we will work with our logistics providers to resolve any significant delays or issues and keep you updated throughout the process.
6. Incorrect or Undeliverable Addresses
Please double-check your shipping details before placing an order. We are not responsible for lost or delayed shipments due to incorrect or incomplete addresses.
- If a consumer order is returned to us, we’ll contact you to arrange re-shipment (additional shipping fees may apply).
- For wholesale orders, any re-routing or re-delivery fees assessed by the carrier will be the responsibility of the retailer.
7. Questions or Special Requests
Need help with a shipment, planning a bulk order, or arranging international delivery? Email us anytime at team@abominablesupply.com — we’re happy to assist.